Privacy Policy
Your privacy matters. This policy explains what information we collect and how we protect it.
Last updated: June 29, 2026
This Privacy Policy describes how Awaid Eye Care collects, uses, and safeguards your information when you use our website and services.
1. Information We Collect
We collect information you provide directly to us when you book an appointment, contact our clinic by phone, WhatsApp, or email, or visit us in person. This may include your name, contact details, date of birth, and the health information necessary to provide eye care.
- Contact information (name, email, phone, address)
- Appointment and scheduling details
- Medical and health information related to your eye care
- Technical data such as IP address and browser type when you use our website
2. How We Use Your Information
We use your information to deliver and improve our eye care services, schedule and confirm appointments, process payments, communicate with you, and comply with our legal and professional obligations.
3. Patient Confidentiality & Health Information
As a healthcare provider in Pakistan, we treat your medical information as confidential. We handle personal and health data in line with applicable Pakistani law, including the Prevention of Electronic Crimes Act (PECA) 2016 where it applies to electronic records, and professional medical ethics standards that require patient confidentiality.
We maintain administrative, physical, and technical safeguards designed to protect the privacy and security of your information.
4. How We Share Information
We do not sell your personal information. We may share information with trusted service providers who support our operations, with insurers for billing where applicable, and where required by law or a competent authority. Any third parties handling health information are bound by confidentiality obligations.
5. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings.
6. Data Retention
We retain personal and health information for as long as necessary to provide our services and to comply with legal, accounting, and professional record-keeping requirements.
7. Your Rights
You may request access to, correction of, or a copy of your personal or medical records held by our clinic, subject to applicable law and professional guidelines. Contact us using the details below to make a request.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at drawaidabid@gmail.com or +92 326 3589565. Our office is located at Hameed Latif Hospital, 14 New Abu Bakar Block, Garden Town, Lahore.