Privacy Policy
Your privacy matters. This policy explains what information we collect and how we protect it.
Last updated: June 29, 2026
This Privacy Policy describes how Awaid Eye Care collects, uses, and safeguards your information when you use our website and services.
1. Information We Collect
We collect information you provide directly to us when you book an appointment, fill out a form, or contact our clinic. This may include your name, contact details, date of birth, insurance details, and the health information necessary to provide eye care.
- Contact information (name, email, phone, address)
- Appointment and scheduling details
- Protected health information related to your eye care
- Technical data such as IP address and browser type
2. How We Use Your Information
We use your information to deliver and improve our eye care services, schedule and confirm appointments, process payments, communicate with you, and comply with our legal and regulatory obligations.
3. Protected Health Information (HIPAA)
As a healthcare provider, we handle protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards designed to protect the privacy and security of your health information.
4. How We Share Information
We do not sell your personal information. We may share information with trusted service providers who support our operations, with insurers for billing, and where required by law. Any third parties handling health information are bound by confidentiality obligations.
5. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings.
6. Data Retention
We retain personal and health information for as long as necessary to provide our services and to comply with legal, accounting, and reporting requirements.
7. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to obtain a copy of your medical records. Contact us to exercise these rights.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at drawaidabid@gmail.com or +92 326 3589565. Our office is located at Hameed Latif Hospital, 14 New Abu Bakar Block, Garden Town, Lahore.